Orders for in-stock items will be packed and shipped via Canada Post within three business days. Domestic orders will be received within fourteen business days. International orders may take longer; please email for delivery times. International customers are responsible for all fees, taxes, and duties/custom charges associated with shipping to their respective countries.
Custom work will be packed and shipped once the order is complete and payment has been received. If the destination address is within reasonable driving distance, we can deliver.
If you require an item within a specific timeframe, please e-mail us and we will arrange for rush shipping.
We take great pride in our packing skills, and your order should arrive safely. In the event of breakage, please email a photo of the damage within five days of arrival. A replacement will be sent free of charge.
If you are dissatisfied with an item, please contact us within five days of its arrival and let us know what the problem is. We want you to be happy with your purchase, and are willing to refund or exchange returned items. The purchaser is responsible for packing and shipping costs for the returned item, and must ensure the item is safely packaged.